| Q |
What is the difference between domestic and professional tile cleaning and other services? |
| A |
TILE ENVY has an in depth knowledge of the tile properties and develops the solution before they start the cleaning. The equipment used cleans the pores of the tile and extracts the waste from the tile, which most domestic cleaning services cannot achieve. |
| Q |
Can TILE ENVY clean my high rise apartment? |
| A |
Yes, TILE ENVY has truck mount and portable equipment which is capable of cleaning any amount of tiles at any level in domestic and commercial settings. |
| Q |
Do my tiles need sealing? |
| A |
Sealing is a specialist field. All tiles are treated and tested on their own merits, and then a proposal is tailored to your particular requirements. This is a free service. |
| Q |
Is it best to clean and seal new tiles before occupants arrive? |
| A |
TILE ENVY usually completes the work just before or after handover but it depends on your situation. TILE ENVY works with the client to best suit the new home or renovation situation. |
| Q |
How long after tile sealing can we use the area? |
| A |
In some situations, the area can be used instantly however most sealers do take at least four hours to cure properly. |
| Q |
How do I maintain the quality and finish of my tiles after cleaning or sealing? |
| A |
TILE ENVY provides each customer with a simple tile maintenance program and complimentary sample cleaner to suit your requirements. |
| Q |
What products are best to use after professional cleaning? |
| A |
Neutral PH cleaners work best and remember less is best! |
| Q |
What is the best way to remove marks and stains that occur after a TILE ENVY clean? |
| A |
TILE ENVY has a unique after sales service which will guide the customer in the removal of marks without damaging the sealer or finish. We provide phone support and email support at no cost to you. |
| Q |
Why do my porcelain tiles look dirty and patchy? |
| A |
In some instances there is a protection wax film left on the tiles which can be removed through professional cleaning methods. Sometimes the tile leaves the factory with inconsistencies within the tile which are not apparent until after the tiles are laid, cleaned or sealed. TILE ENVY can diagnose and offer a solution. |
| Q |
Why do my new tiles have a film on them that wasn't obvious in the tile shop? |
| A |
Most probably the tiles have a grout haze from the tile laying process or the tiles may have been cleaned incorrectly. TILE ENVY can fix this condition easily, leaving the tiles in excellent condition. |
| Q |
What can TILE ENVY do about scratches on my stone tiles? |
| A |
TILE ENVY can remove scratches and etch marks from most stone tiles. |
| Q |
How long does the sealer last? |
| A |
In domestic situations the penetrating sealers TILE ENVY use will last 5 years. |
| Q |
Can your equipment damage my property? |
| A |
TILE ENVY uses protective equipment and methods to protect your property, furnishings and surrounds. We understand that your home, property, investment or business is a valuable asset worth protecting now and for the future. |
